ISO 9000 spec. Cartoon made in 1993

On this occasion I remember this cartoon I made for the Indian Statistical Institute back in 1993 during my business school days which was part of over 50 sketches made for a faculty to use as educational material while training blue collar workers about ISO standards before its implementation in an automotive manufacturing facility back in 1993.

This cartoon refers to the consumer's discomfort as a result of a defective design.